Terms and Condition

LAGOS FRINGE > Terms and Condition

TERMS & CONDITIONS 

Last updated 29/07/2023

Tickets are issued subject to the Rules and Regulations of the venue, event organiser and promoter, as well as the Lagos Fringe. Purchase of any ticket(s), constitutes acceptance of these. Full details are available on request.

  1. Please check your Ticket immediately after purchase as mistakes cannot always be rectified. 
  2. The handling charge or booking fee for purchasing tickets is a service fee for use of the Lagos Fringe Box Office and cannot be refunded in any circumstance, except at the sole discretion of Lagos Fringe. 
  3. Tickets can only be exchanged after purchase at the discretion of Lagos Fringe Box Office and will incur an administration charge for doing so. Tickets cannot be exchanged less than 24 hours before a performance. Tickets can only be exchanged for a different performance date for the same event the original tickets were purchased for. All tickets issued will be e-tickets, sent to the email provided when purchasing tickets. You can also access your tickets at the Lagos Fringe Box Office. 
  4. Lagos Fringe cannot be held responsible for any lost or stolen tickets. Lagos Fringe reserves the right to cancel any ticket bookings which it reasonably suspects to have been made fraudulently. 
  5. Eligibility for the standard Concession price ticket available is limited to Students, Senior Citizens (over 60’s), Under-16, D/deaf and disabled people, those registered as being on State Benefits, and Equity members. Proof of status may be required at the point of purchase and/or collecting of tickets, and eligibility for Concession price is at the sole discretion of Lagos Fringe. Lagos Fringe and the event promoter/organiser reserve the right to refuse admittance or charge the difference in price if valid proof of status is not shown on demand. 
  6. Lagos Fringe Box Office will offer, where possible, one complimentary ‘Personal Assistant ticket’ for the companion of customers who require assistance to attend an event when a ticket has been purchased for the customer requiring assistance. Lagos Fringe will be able to do so only where authorisation has been given by the event promoter/organiser. Lagos Fringe encourages all event promoters/organisers to provide this ticket offer but cannot enforce this offer if an event promoter/organiser does not consent. ‘Personal Assistant tickets’ cannot be purchased individually. 
  7. The ticket holder is responsible for ascertaining whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, Lagos Fringe will use reasonable means to notify ticket holders of the cancellation once we have received the relevant authorisation from the event promoter/organiser. Please note that we cannot guarantee those ticket holders will be informed of such cancellation in advance of an event. 
  8. Where an event has been cancelled by the artist/performer/venue, ticketholders will be contacted regarding reimbursement for tickets purchased.  
  9. Where an event has been cancelled by no fault of the artist/performer/venue or Lagos Fringe, in the first instance, Lagos Fringe will endeavour to provide you with a ticket to an alternative performance date of the same event to attend. In circumstances where this is not applicable, Lagos Fringe will contact the ticketholder to provide a suitable resolution.  
  10. Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets. 
  11. Purchase of a ticket does not override the Venue Management’s right to refuse admission should patrons breach any Rules and Regulations of the venue or the event promoter/organiser. The management may on occasion have to conduct security searches to ensure the safety of patrons attending events. 
  12. Unauthorised use of photographic and recording equipment at events is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited, though this is at the ultimate discretion of the venue. 
  13. Ticket holders’ consent as members of a live audience to any officially sanctioned photography, filming and/or sound recording that may be taking place at the venue or during the event. If you would like to request the removal of your likeness from the Lagos Fringe’s database, please contact info@lagosfringe.ng and Lagos Fringe will consider requests on a case-by-case basis. 
  14. The event promoter/organiser, venue Management and Lagos Fringe accept no responsibility whatsoever for the loss or damage of any personal property. 
  15. Purchase of a ticket gives the ticketholder a right only to a seat of a value corresponding to that stated on the ticket and the venue management reserves the right to provide alternative seats to those specified on the ticket. 
  16. The ticket holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event. Lagos Fringe is not responsible for any non-compliance and will not refund tickets in the case of non-admittance. 
  17. Tickets may be restricted to a maximum number per person. Lagos Fringe reserves the right to cancel tickets purchased in excess of this number. 
  18. Lagos Fringe reserves the right to recover any difference in price that may occur in the event of a discrepancy between a price listed by Lagos Fringe and that charged by the event promoter/organiser. In the case of a refusal to pay the difference, Lagos Fringe reserves the right to cancel any such booking whereby the monies paid do not cover the actual price. 
  19. Please note that for tickets purchased to performances suitable only for persons aged 18 and over, any ticket-holder unable to present valid identification may not be admitted to the event. Lagos Fringe is not responsible for verifying the age of attendees and will not refund tickets in the case of non-admittance. 
  20. Latecomers may not be admitted until a suitable break in the performance. Some performances may contain no suitable breaks. Admittance is at the final discretion of the event promoter and venue management. Lagos Fringe is not responsible for identifying which performances do not admit latecomers and will not refund tickets in the case of non-admittance. 
  21. Breach of the above terms and conditions, or any unacceptable behaviour likely to cause damage, nuisance or injury to other persons shall enable the venue management or event promoter/organiser to eject ticketholders from the venue. Their decision is final, and Lagos Fringe will not refund tickets in the case of ejection/non-admittance. 
  22. After an event has taken place, the refund or exchange of Tickets is at the sole discretion of the event promoter/organiser, regardless of attendance or not. 
  23. Once an event has been attended, any refund or exchange of Tickets is at the sole discretion of the event promoter/organiser. Whilst Lagos Fringe, as ticket agents, will pass on any complaints to the event promoter/organiser, Lagos Fringe is unable to compel them to act and any further correspondence should be directed to them. 
  24. Lagos Fringe, acting as an agent on behalf of the event promoter/organiser, under no circumstance accepts responsibility for the content or quality of any events. No refunds will be issued after the fact for events the ticket holder deems unsuitable or of substandard quality. 
  25. As a time-limited purchase, customers should be aware that purchases of event tickets are exempt from the Consumer Contract Regulations. Lagos Fringe will endeavour to exchange tickets to another event wherever possible. 
  26. All complaints are reviewed on a case-by-case basis and the outcome will be decided at the sole discretion of Lagos Fringe. Complaints can be escalated to the Lagos Fringe Board of Trustees on request. Any outcomes to this will be final. 
  27. Lagos Fringe has a duty of care to its artists, staff, volunteers and contractors to ensure a safe working environment for all.  Reports of mistreatment of Lagos Fringe staff or artists will be treated seriously and may lead to cancellation of tickets and being denied entry to events. In serious cases, you may be blacklisted and unable to return.  Actions considered unacceptable include, but are not limited to Physical violence, abuse, written or spoken language that leads someone to feel afraid, written or oral language containing expletives, hate speech, defamatory statements, inflammatory allegations, unwanted physical attention, sexual harassment, unreasonably persistent communications, unreasonable time scale demands. 
  28. Subscribing to the Friends of Lagos Fringe membership scheme in no way gives the member voting rights or any other say regarding the structure or constitution of the charitable organisation known as Lagos Fringe. 
  29. Memberships, once purchased or renewed, are non-refundable, except in exceptional circumstances, and at the sole discretion of Lagos Fringe. 
  30. Lagos Fringe is not responsible for the provision of offers by its partners; the offering or otherwise of all discounts and price reductions is solely at the discretion of participating organisations. 
  31. It is the responsibility of individual membership holders to check the validity of all external offers before attempting discounted purchases. Lagos Fringe is not responsible for the acceptance or otherwise of the membership cards by any third-party provider. 
  32. Lagos Fringe reserves the right to contact the customer, regardless of whether they have opted-in to receive marketing communications, for the purposes of administering their booking/purchase. Such reasons shall include, though not be limited to, cancellation of shows, reminders of purchases, update of performance status, and advice on ticketing availability. Lagos Fringe Ltd shall endeavour not to contact the customer unduly.